Answers to 6xix's most asked questions

Roulette is a classic casino game where a wheel is spun and the number the ball lands on is the winning result. On 6xix, enter a live roulette table, first select your preferred chip value, then place your bet on a specific number or colour on the table. Once the dealer releases the ball, the result appears automatically. For beginners, starting with Outside Bets (red/black, odd/even) is the easier way to go.

In a live dealer game, a real human dealer runs the game from a professional studio and it is broadcast directly to your screen via high-definition video streaming. You can also chat with the dealer through the chat box on screen. It gives you the experience of a real casino from home — no computer algorithm, a real person handles the cards or dice.

Yes, 6xix's live casino runs fully on mobile browsers. On any Android or iOS smartphone, open a browser, log in to the site, and the live tables automatically adjust to fit your mobile screen. For a smooth experience, a stable internet connection (Wi-Fi or 4G/5G) is recommended, since live video streaming requires good bandwidth.

Teen Patti is a very popular South Asian card game similar to English Three Card Poker. Each player receives three cards and the player with the best hand wins. On 6xix's live Teen Patti tables, a real dealer deals the cards. The rules are straightforward, so newcomers can pick it up quickly. Set your bet amount, place the "Boot", then decide to "Call" or "Pack" based on your cards.

Andar Bahar is a traditional Indian card game that is fast and easy to understand. The dealer places a joker card in the middle, then deals cards alternately to the Andar (inside) and Bahar (outside) positions. The side that receives a card matching the joker's value or suit wins. Your only job is to guess which side it will land on. You can find the Andar Bahar table in the live casino section of 6xix.

A wagering requirement is the condition on how much you need to bet before you can withdraw bonus money. On 6xix, this condition applies only to the bonus amount — not the deposit amount. For example: if you deposit ৳1,000 you receive a 150% bonus of ৳1,500. The 15x wagering requirement is calculated only on the ৳1,500 — meaning you need to place a total of ৳22,500 in bets before withdrawing winnings from the bonus.

To cancel a bonus, contact 6xix's 24/7 live chat support or send an email to [email protected]. Keep in mind that cancelling a bonus will also void any winnings tied to that bonus. It is worth reading the terms carefully before taking a bonus. The support team can assist in both Bengali and English.

Slot games generally count in full toward the wagering requirement. Live casino games such as roulette, blackjack, or Teen Patti may count partially or at a set percentage. Full details on which games count and by how much can be found on the terms and conditions page. For any specific wagering questions, ask 6xix's support team directly via live chat.

When a bonus expires, it is automatically removed from the account and any winnings earned from that bonus up to that point are also cancelled. So once you receive a bonus, try to complete the wagering requirement within the set time. Specific details about bonus expiry can be found on the terms and conditions page or by asking support.

6xix's welcome bonus is 150% on the first deposit, up to a maximum of ৳8,000. Depositing ৳12,000 would calculate to ৳18,000 at 150%, but due to the cap you will receive ৳8,000 in bonus — giving a total balance of ৳20,000. The wagering requirement on this bonus is 15x, applied only to the bonus amount.

After logging in, go to your account settings or profile section where you will find options to change your name, email, or phone number. Some changes may require identity verification. If you have trouble updating any information, contact 6xix via live chat or at [email protected] and the support team will assist you.

On 6xix, using a strong password is important for account security. Generally, a safe password uses at least 8 characters and combines uppercase and lowercase letters, numbers, and special symbols. Avoid easily guessable passwords such as your date of birth or name. Keep your password secure and do not share it with anyone.

Under 6xix's rules, each individual may open only one account. Having multiple accounts under the same person's name is strictly prohibited and may result in account closure. If two different people from the same household wish to register using separate identities, separate phone numbers, and separate payment methods, contact support directly to find out what rules apply.

First make sure you are typing your username and password correctly — if a Bengali keyboard is active it may interfere with entering English characters. If you have forgotten your password, use the "Forgot Password" option. If the problem persists, clear your browser cache or try a different browser. If it is still not resolved, contact 6xix's 24/7 live chat support — the team is ready to help in Bengali.

Log in to 6xix, go to the deposit section, and select bKash. Send money to the 6xix bKash number shown there using your bKash app or by dialling, then enter the transaction ID in the designated field and submit. The minimum deposit is ৳100. If done correctly, your balance will be credited within a short time.

6xix itself does not charge any additional fees on deposits. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may deduct their own transaction charges. Check the terms of the relevant service for details on those charges. The amount deposited to 6xix is added directly to your account balance.

After a deposit, the balance is usually credited within a few minutes. If the delay seems unusual, take your transaction ID and a screenshot of the deposit and contact 6xix's live chat. The support team will verify and resolve the matter promptly. Keep the confirmation message from your mobile banking app saved for reference.

Yes, you can deposit to 6xix with Nagad as well. The process is essentially the same — log in, select Nagad from the deposit section, send money to the number shown, and confirm with the transaction ID. The minimum deposit with Nagad is also ৳100. Nagad is a mobile financial service linked to the post office, so it can be used easily from almost anywhere in Bangladesh.

6xix currently supports deposits and withdrawals through four mobile financial services: bKash, Nagad, Rocket, and Upay. Rocket is Dutch-Bangla Bank's mobile wallet. The minimum deposit across all methods is ৳100 and the minimum withdrawal is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours.