Your Privacy Is Our Responsibility

1. Introduction

6xix is a secure and reliable online betting and casino platform operated specifically for Bangladeshi players. We give the highest priority to our users' personal privacy and are committed to protecting their information.

This privacy policy explains how 6xix collects your personal information, why it is collected, where and for how long it is stored, in what circumstances it may be shared with third parties, and what rights you have over your information. By accessing our platform or using any of our services, you agree to the terms of this policy.

2. What Information We Collect

We collect certain necessary information when you create an account and use services on 6xix. This information falls into two main categories:

2.1 Information You Provide Directly

The information you provide to us directly includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form)
• Payment-related information (a portion of your bKash, Nagad, Rocket, or Upay account number)
• Document information provided for identity verification
• Any information provided when contacting the support team

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser and operating system information
• Date and time of access to the platform
• Gaming history and transaction information
• Cookie and session data
• Referral source (where you came from when you arrived at our site)

3. Purpose of Using Your Information

6xix uses your information only for specific and legitimate purposes. We never process your information unnecessarily.

• Account Management: To create, verify, and maintain your account.
• Age Verification: To ensure that only those aged 21 or above can access the platform.
• Financial Transactions: To process deposits and withdrawals and to prevent financial fraud.
• Customer Support: To properly resolve your complaints and queries.
• Security and Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To monitor playing patterns and provide assistance where potential issues arise.
• Service Improvement: To use analytical data to improve the platform experience.
• Legal Obligations: To comply with applicable laws and regulations.

4. Data Storage and Security

4.1 Retention Period

6xix retains your information only for as long as necessary. Some information is typically kept for a defined period even after an account is closed, as it may be required for legal obligations or dispute resolution.

4.2 Technical Security

6xix takes the following technical measures to protect your information:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Advanced encryption protocols for sensitive information
• Regular security audits and vulnerability assessments
• Two-factor authentication (where applicable)
• Data access restricted to authorized staff
• Firewall and intrusion detection systems

4.3 Server Location

Our servers are located in secure data centers. All data in transit is protected in accordance with international data protection standards.

5. Sharing Information with Third Parties

6xix never sells or rents your personal information. However, information may be shared with third parties in certain specific circumstances:

5.1 Service Provider Partners

A limited amount of information is shared with the technology and service providers we work with, such as for payment processing, technical services, and data analysis. These partners are required to comply with our privacy standards.

5.2 Legal Obligations

We may provide necessary information in response to a valid court order, a request from an investigating authority, or any other legal obligation. In such cases, we always verify the legal process properly.

5.3 Fraud Prevention

Necessary information may be shared with relevant authorities or payment providers to prevent financial fraud, deception, or other illegal activity.

6. Cookies and Tracking Technologies

The 6xix platform uses cookies and similar tracking technologies. These technologies help us improve service quality and personalize your experience.

6.1 Types of Cookies

• Essential Cookies: Required for the platform's basic functionality — login sessions, security tokens.
• Functional Cookies: To remember your preferences and settings, such as language selection.
• Analytical Cookies: To understand how the platform is being used — do not identify individuals.

6.2 Cookie Controls

You can disable or delete cookies through your browser settings. However, disabling essential cookies will prevent you from using certain important features of the platform.

7. Your Rights

You have the following rights over your personal information. To exercise these rights, please contact our support team:

• Right of Access: The right to request a copy of the information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, subject to legal or contractual obligations.
• Right to Object to Processing: The right to object to your information being processed for specific purposes.
• Right to Data Portability: The right to receive a copy of your information in a structured, commonly used format.
• Right to Withdraw Consent: The right to withdraw consent at any time where your information is being processed on the basis of your consent.

After receiving a request, 6xix will verify and respond as quickly as possible. Additional information may be required to verify your identity.

8. Protection of Minors' Information

6xix is intended only for those aged 21 or above. We do not knowingly collect any information from minors. If we are informed that information from a minor has been collected, we will immediately delete that information and close the relevant account. If you believe a minor is using an account, please contact us.

9. Payment Information Security

bKash, Nagad, Rocket, and Upay are used for payments on 6xix. During transactions through these payment methods, we store only a portion of the account number and never store the full PIN or password. Encryption is used in payment processing.

No staff member or representative will ever ask for your mobile banking PIN or password. If you receive such a request, notify our support team immediately.

10. Responsible Gaming and Use of Information

6xix places great importance on responsible gaming. We analyze your gaming data to identify potentially problematic playing patterns. The purpose of this analysis is solely for your protection — it is never used for advertising purposes.

If we notice any concerning playing patterns, our support team may reach out to you. To learn more about our responsible gaming policy, please visit the Responsible Gaming page.

11. Policy Changes and Updates

6xix may update this privacy policy from time to time in response to service improvements or legal changes. In the case of any significant changes, we will display a notice on the platform or inform you through your registered contact method.

Continued use of the platform after changes are published will be considered as your acceptance of the updated policy. We therefore recommend visiting this page regularly.

12. Links to Other Websites

If our platform contains links to third-party websites (such as game provider sites), we are not responsible for the privacy policy of those sites. We recommend reading their own privacy policy before visiting those sites.

13. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide assistance in both Bengali and English.